KYC verification decisions, document requirements, and turnaround times are handled by the prop firm and its chosen KYC provider. This document covers the platform workflow and automation options only.
Platform Account Flow (Evaluation vs Instant) — KYC Stages
Key Difference
Evaluation accounts: KYC is triggered after the evaluation is passed and the account clears Live Verification; the funded account is issued only after KYC is approved.
Instant accounts: KYC is required only when the first payout is initiated (not at account issuance).
Evaluation Accounts — Challenge to Funded
Step 1: Trader purchases an evaluation (challenge) account and begins trading.
Step 2: Trader passes the evaluation according to the challenge rules.
Step 3: Account enters the “Live Verification” stage for manual review.
Step 4: When the manual review is passed in the “Live Verification” stage, the account moves into “KYC Verification”.
Step 5: After KYC is approved (and any optional activation step is completed, if configured), the funded account is issued.
What is the KYC Verification stage?
When the manual review is passed in the “Live Verification” stage, accounts move into “KYC Verification”. At this stage, the account will follow one of these flows, depending on the KYC provider integration set up for your firm:
Integration complete:
The user will automatically receive an invitation to start the KYC process by email.
Once completed, you will have to toggle the KYC_Completed button to complete, then the new account will be issued automatically.
No direct integration:
Initiate the KYC process manually via the KYC provider’s CRM.
After the KYC process is complete, update the account KYC status to “Approved” (or the equivalent “completed” status in your configuration).
Use the “Upgrade to Live” option to proceed:
Issue the new account, or
Proceed to the “Payment Requested” stage if an Activation Fee step is enabled for this challenge (this step is skipped if the Activation Fee hasn’t been set up).
A notification by email will be automatically sent to the user.
Instant Accounts — KYC at First Payout
Step 1: Trader purchases an instant account and receives access to trade.
Step 2: KYC is not required to issue the instant account.
Step 3: KYC is required when the first payout is initiated.
How is KYC managed for Instant accounts?
Because this is an instant funded account, KYC is only required when the first payout is initiated. When a payout is requested for instant accounts, the platform enforces the following workflow:
All open positions are closed and trading is blocked.
The account is moved into “Paused” status.
At this point, initiate the KYC process (via your KYC provider / workflow).
Wait for the KYC to be completed.
Once complete, toggle “KYC Completed” in the user profile.
You can then proceed to approve the payout.
The system will not allow payout approval unless KYC is marked as complete.
Supported KYC Provider Integrations
At the moment, we support a direct integration with the following KYC providers:
Rise
Veriff
Account Statuses:
Active - The user is trading on this account
Passed - The user has passed this phase and a new account has already been issued, trading is blocked and all positions are closed
Blocked - Trading is blocked and all positions are closed, the user has been manually blocked from the CRM
Failed - Trading is blocked and all positions are closed, the user failed due to daily or maximum drawdown
Paused - The user requested for a payout, trading is momentarily blocked and all positions are closed, untile the payout is approved or rejected
Pending Activation - The account ins't created, probably due to a broker downtime, please issue a new account (you won’t be charged for this account on our side)
Live Verification - The account needs to be manually reviewed before advancing to the funded stage
Required KYC - The user needs to complete the KYC process before advancing to the funded stage (or with the payout request)
Payment Request - The user needs to complete the payment before advancing to the funded stage
Deleted - The account has been deleted, please do not delete accounts (used for admin reasons only)